Email List

To join our e-mail list, please enter your e-mail address. You can unsubscribe at any time.






Consumer Watchdog's Litigation Director Pamela Pressley (from left), Santa Monica resident Deborah Goodwin, and Consumer Watchdog Executive Doug Heller at a press conference held earlier today, June 13.
Photo by Jessie Geoffray
Consumer Watchdog's Litigation Director Pamela Pressley (from left), Santa Monica resident Deborah Goodwin, and Consumer Watchdog Executive Doug Heller at a press conference held earlier today, June 13.

News, Health, Santa Monica

Consumer Watchdog Files Class Action Lawsuit Against Blue Shield

Posted Jun. 13, 2012, 8:00 am

Jessie Geoffray / Mirror Intern

A class action lawsuit was filed today against health insurer Blue Shield that alleges the company is illegally pushing customers with pre-existing conditions into low quality, low benefit, high deductible insurance policies, and even causing some clients to end up uninsured.

At a press conference at Consumer Watchdog’s Santa Monica office earlier today, Executive Director Doug Heller and Litigation Director Pamela Pressley announced the organization had filed a class action lawsuit in San Francisco Superior Court.

“Blue Shield issues enormous rate hikes and the threats of rate hikes on these customers to illegally force them into a predicament that no one should have to accept,” Heller said at the press conference. “These are loyal customers, people who have been Blue Shield customers for years, who pay for their policy month after month, year after year. But now Blue Shield is leaving them unprotected when they need their healthcare the most.”

According to Heller, the lawsuit, which is filed specifically on behalf of Californians who buy their own health insurance, seeks to stop Blue Shield from forcing its policy holders into what is known as a “death spiral.”

“Death spiral” is term used to describe when a health insurer closes certain insurance policies to new customers and later raises rates to those remaining in the closed policy until the original customers can no longer afford coverage. This forces customers stuck in the old policies to pay higher rates or move into policies with less coverage.

According to Heller, Californians are supposed to have the right to switch to comparable policies in these situations, which has not been the case with Blue Shield.

“It’s very clear – the health insurance death spiral is absolutely illegal in California. You can’t do it,” Heller said. “(Blue Shield) is refusing to follow the rules that are set forward, that are clear, that are very simple for the insurance companies to comply with but they are not doing it.”

The lawsuit accuses Blue Shield of closing eight different policies in 2010 and placing more than 60,000 Californians with those policies in the “death spiral.” The lawsuit also alleges Blue Shield is threatening to close another 23 policies on July 2, which will affect more than 250,000 Californians.

At the press conference, Pressley said the lawsuit is both seeking an injunction that would stop the July 2 closures, as well as relief from the court to allow those who have already been affected to get comparable coverage from other policies that Blue Shield offers. The lawsuit also seeks to refund customers who paid higher rates as a result of “death spiral” practices.

“We’ve been getting many complaints on this issue, its not just Blue Shield,” Pressley said. “We’ve actually previously brought a successful lawsuit against Blue Cross for these very same practices, and as a result of the settlement of that case, Blue Cross was forced to offer rate deductions and rate caps going forward that will more smoothly bring about lesser increases in the future, as well as provide opportunities over the next three years for customers to switch to comparable policies. We’re hoping to accomplish similar goals with this lawsuit.”

Santa Monica resident Deborah Goodwin spoke at the press conference. She told reporters that she has been a Blue Shield customer for more than a decade.

When she was diagnosed with a serious but treatable eye condition several years ago, she said she found herself fighting Blue Shield for the care that she needed to save her vision.

“Now I find out that they’re planning to close my policy to new customers, trapping me in a death spiral as premiums increase over time,” Goodwin said. “Blue Shield is supposed to offer me new, open coverage that provides benefits that are comparable. But the only policy available to me now is one that has a high deductible and offers more bare bones coverage. Blue Shield tells me that I will be allowed to stay in my policy, the death spiral, but how long will it be before the rates go up, and how long will I be able to afford these increasing premiums? I’m not sure that I’ll be able to get the care that I need, that I’ll be able to afford it.”

Blue Shield officials denied wrongdoing in a statement.

"The allegations are false," the company said in a statement. "We comply with all aspects of the block closure law and have since it was enacted."

Post a comment


Jun. 13, 2012, 12:28:48 pm

marilyn said...

HAD CERVICAL CANCER 3 YEARS AGO, CAN'T get short term, and Blue Shield just raised my premium 17%. would like to cancel, but afraid to go with any coverage

Jun. 14, 2012, 3:07:41 am

Roger said...

Unfortunately Blue Cross is not the only company involved in these subhuman policies. My wife has been a Kaiser patient her entire life, she was born in a Kaiser hospital. She is now in her mid fifties and has medical conditions complicated by the fact that Kaiser procrastinated on heart surgery for many years leading to a stroke and other conditions. Now that the statute of limitations has run out to litigate after their latest screw up, Kaiser wants her out. Our plan rates have been raised from $823 mo to $1936 mo (135%). We have been model customers for over 50 years, never paid late, never sued them although they have been medically irresponsible on many occasions and always recommended them. For the last 3 months we have been receiving a monthly notice with our statement that says “since your policy is not planned to be renewed by Kaiser (not stated but assumed in January of 2013)” if you don’t pay $1936 by June 1st your policy will be terminated on July 1st. I wish you luck with your litigation and if you choose to challenge Kaiser please contact me.

Sep. 7, 2012, 1:58:00 pm

Dahlia Fahmy said...

It seems to me that Blue Cross Blue Shield seem to think they can pursue illegal actions without any consequences. They are doing that to me in Chicago. I am a female-owned physical therapy private practice owner whose claims have been denied since January 2012. It's breach of my contract but they keep doing it. Again, they do what they want while others suffer. I am happy that someone can afford to sue them.

Nov. 2, 2012, 11:41:03 pm

Kristin said...

I was starting to type an intelligent comment,

Oct. 7, 2013, 9:04:57 am

Steve Kuiper said...

I am a business owner in CA and had my Blue Shield small biz policy cancelled due to apparent data entry error caused by the BS rep taking my payment over the phone. The claim "the bank rejected payment" but after further investigation they admitted to never entered the complete banking acct number correctly when taking the payment over the phone. They cancelled the policy and I called them back for reinstatement and payment over the phone but GUESS what duplicated the same error! I find this hard to believe. Bottom line why back pay to reinstate insurance on a company that clearly is at fault and put our cash flow in jeapordy anyway. Insurance and Banks all need to be regulated Period.

Dec. 22, 2013, 9:33:37 am

Margie Christian said...

How do I join !

Feb. 5, 2015, 8:23:26 am

linda holt said...


SM Mirror TV